Bookings and customer communication, simplified with WhatsApp
Book That helps businesses manage appointments and customer conversations through WhatsApp — securely, reliably, and at scale.
what we do
Booking via WhatsApp
Allow customers to book appointments directly through WhatsApp, using guided messages that collect the information you need to confirm a booking.
Customers don’t need to download an app or create an account — they simply use WhatsApp, a channel they already know and trust.
Automated confirmations & reminders
Once a booking is made, confirmations and reminders are sent automatically through WhatsApp.
This helps reduce missed appointments and follow-up messages, while keeping customers informed at every step of the booking process.
Platform & calendar integration
Book That connects WhatsApp with your existing booking workflow, calendars, or internal systems.
This allows businesses to manage appointments in one place, reduce manual admin, and avoid double bookings.
Our Services
Everything you need to start taking bookings on WhatsApp.
Includes:
WhatsApp booking via guided messages
Basic appointment confirmations
Manual booking fallback
One business WhatsApp number
Basic support
Limits (important):
Single location
Limited automation rules
Monthly message / conversation cap (word this gently)
Typical customer:
Hair salons
Barbers
Independent therapists
Trades (plumbers, electricians)
Reduce admin and no-shows with automated WhatsApp workflows.
Includes everything in Starter, plus:
Automated reminders
Booking reschedules & cancellations
Calendar integration (Google / other)
Customer follow-up messages
Basic analytics (bookings, confirmations)
Limits:
One location (or limited multi-staff)
Higher conversation allowance
Advanced automation rules
Advanced booking and messaging for growing teams.
Includes everything in Growth, plus:
Multi-staff scheduling
Multiple services per business
Advanced booking rules
Priority support
Optional CRM-style customer history
Limits:
Defined message volume
Defined number of staff / services
Custom WhatsApp solutions for larger organisations.
Includes:
Custom integrations
Multiple locations
Dedicated onboarding
SLA / priority handling
Compliance-focused setup
Book a consultation
Speak to us about setting up WhatsApp-based booking and customer communication for your business.
About Book That
Book That (Pty) Ltd is a South African software company that helps businesses manage bookings and customer communication using WhatsApp.
We focus on reliable, compliant integrations with the WhatsApp Business Platform to help businesses communicate more efficiently with their customers.
Contact Us
Get in touch to learn more about our services or to request a consultation.